Shipping & Returns
Thank you for shopping with us at Minihaha.
All items online (excluding Pre-Order) are readily available at our warehouse and will be packed/dispatched within 1-3 business days. Please note, we do not ship items over the weekend or on public holidays. During busy periods, dispatch may take longer.
You will be notified by email with a tracking number once your order has been dispatched.
CHRISTMAS RETURNS
For all orders placed between December 2nd and December 24th (including sale items), returns are accepted until January 8th, 2025. Items purchased outside of this period are subject to our 30 day returns policy. Please see our returns policy for further information.
Australian Delivery
For shipping within Australia, we use EParcel via Australia Post.
Standard shipping times are estimated between 3-7 days depending on your location in Australia.
For fast shipping (2-5 days depending on your location in Australia), please select the Express post option.
| Option | Shipping price |
| Spend between AUD $0 – $119.99 | $9.95 |
| Spend over AUD $120 | FREE |
| Express Shipping | $14.95 |
All parcels require signature on delivery unless you provide Authority to Leave during checkout, so we recommend you provide an address where you will be during normal business hours. If you are not available to sign for your parcel, the delivery person will leave a calling card to notify you of the delivery attempt and the location from which you can pick up your parcel.
Western Australia/Non Metro locations:
There may be some additional fees to remote/rural areas & Western Australia. If this is the case, you will be notifed via email of these additional charges. If you are not willing to pay the additional charges, you order will be refunded.
International Delivery
For International shipping we use EParcel via Australia Post and TNT.
Please note depending on the destination, some International orders may incur customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. The responsibility which may be imposed will rest with the customer.
Please note that we cannot deliver to PO Boxes, nor can we mark International orders as a gift or lower the value in attempt to reduce any customs fees.
Orders to Russia must be delivered to a business address.
If you are ordering from Brazil, please enter your Tax ID (CPF number) in delivery instructions.
Standard shipping times are estimated between 4-25 days depending on your location.
| Option | New Zealand | Rest of world |
| Flat Rate | $30.00 | $40.00 |
Authority to leave
If you wish for the delivery person to leave the parcel at your nominated address in your absence, please put an authority to leave note with your preferred location in the comments box at checkout.
Please note that in selecting Authority to Leave, we are not responsible for any parcels not received, nor are we responsible for any factors that may affect your parcel while it is left unattended.
UNAVAILABLE ITEMS
If a product is found to be out of stock as we prepare to dispatch your order, you will be notified by email as soon as possible and receive a refund for the unavailable item(s).
PRE-ORDER ITEMS
If you have purchased items available in stock with pre-ordered items, your order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like the in-stock items to be sent first, please separate your orders.
Please note that the pre order date is an estimated date of arrival. Sometimes we are not able to guarantee that it will arrive at this date.
LOST ITEMS
If you have not received your order within 10-12 business days, please contact us and we will launch an investigation with the responsible delivery service. Please note that we are not responsible for any delays to your order whilst it is in transit.
PART SHIPPED ORDER
In the instance that we are unable to fulfil the entirety of your order, the available items will be dispatched to you as a part-shipment while we investigate your missing item/s.
We will get in touch with you within 1-3 business days to confirm a second shipment for the missing goods (no additional delivery fees will be charged), or alternatively if the item/s are not available we will provide a refund via your original payment method.
Please note: order fulfilment is not guaranteed, and all orders are accepted subject to stock availability.
If you wish to make any changes to your order (e.g. incorrect address or sizing), please contact us as soon as possible at Online@minihaha.com.au or on +61 (0) 3 9832 4832
ORDER AMENDMENTS & CANCELLATION
We aim to process & dispatch your order quickly but understand that sometimes mistakes can happen. If you need to make a change to your order (contact details, items, delivery method, ATL), please contact us within 2 hours of placing your order and we will endevour to do our best to meet your request.
In the case that an incorrect or incomplete address has been supplied, you will need to wait to receive your dispatch email to track your order. Most orders with an incomplete address will be returned to us, and if this occurs we will process a refund less any shipping costs.
Minihaha accepts no responsibility for incorrect details if your order has already been processed, however in this event our normal returns process is available to you.
ONLINE RETURNS & EXCHANGE POLICY
REFUNDS & EXCHANGES
We hope you love your Minihaha purchase however we are happy to offer you a refund or exchange if you have changed your mind or purchased the incorrect size, subject to the following:
Minihaha will not reimburse the original shipping cost, cost of return postage (or replacement postage for exchanges) unless the item is deemed faulty. We encourage you to select a return postage option that includes tracking, as we are not responsible for parcels lost in transit. Please see details below regarding refunds or exchanges.
Refunds:
- Full priced items only will be refunded only (Sale/Promotional items will not be refunded, exchange or gift card only) and must be received by Minihaha within 14 days of the date of delivery. Items returned outside this period will not be accepted.
- For any item discounted 40% off or more, the purchase of this item will be considered final and no exchange, refund or gift card will be provided unless the item is deemed faulty. If deemed faulty, an exchange or gift card will be issued and must be received by Minihaha within 14 days of the date of delivery. Please note: If a garment is returned to us that was discounted by 40% off or more and is not faulty, it will be returned and any costs incurred will be the customers responsibility.
- A returned item must be accompanied with proof of purchase and the Returns & Exchange slip provided in your order.
- Refunds can only be processed to the payment method used at time of purchase. Please allow 1–3 working days for your refund to appear in your account. Orders purchased with a gift card will be refunded with a replacement gift card.
- Item(s) must be returned in it's original condition, unworn, unwashed, unused, with all original tags/labels attached.
- Swimwear must be tried on over underwear. In the interest of hygiene, we may refuse the return of items where it is obvious this has not been done.
- Hair brushes and hosiery cannot be returned due to health and safety reasons.
Exchanges
- To prevent the disappointment of missing out on the colour or size of the new product you wish to exchange, it is best to refund the item(s) you wish to return and re-purchase the new items. Please refer to above for refund details.
- Full priced items or Sale/Promotional items can be exchanged and must be received by Minihaha within 14 days of the date of delivery. Items exchanged outside this period will not be accepted.
- For any item discounted 40% off or more, the purchase of this item will be considered final and no exchange, refund or gift card will be provided unless the item is deemed faulty. If deemed faulty, an exchange or gift card will be issued and must be received by Minihaha within 14 days of the date of delivery. Please note: If a garment is returned to us that was discounted by 40% off or more and is not faulty, it will be returned and any costs incurred will be the customers responsibility.
- An exchanged item must be accompanied with proof of purchase and the Returns & Exchange slip provided in your order.
- Item(s) must be returned in it's original condition, unworn, unwashed, unused, with all original tags/labels attached.
- Swimwear must be tried on over underwear. In the interest of hygiene, we may refuse the exchange of items where it is obvious this has not been done.
- Hair brushes and hosiery cannot be returned due to health and safety reasons.
Any items that do not satisfy the above conditions will not be accepted, and will be returned to the customer at their expense.
RETURNING YOUR PURCHASE
BY POST
All deliveries come with an online store returns form, or you can download a new form here. To return your item via post, complete the form and send it, along with the item(s) you wish to return, to the following address:
Minihaha Online Returns
11 Carroll Crescent
Glen Iris VIC 3146
Please allow 7 business days from the date your parcel is received by us for your return to be processed. You will receive an email notification once your refund has been processed.
FAULTY ITEMS
Minihaha will only accept faulty garments purchased from us with proof of purchase from our Online store. Any faulty items purchased from other stockists will not be accepted by Minihaha for either exchange or refund and need to be returned to the place of purchase with their receipt.
We will provide an exchange or refund on any item exhibiting a manufacturing fault subject to assessment and proof of purchase.
If you believe you have received a faulty item, please contact us at online@minihaha.com.au or on +61 (0) 3 9832 4832. We will arrange for the item to be returned to us for assessment and, if deemed to be faulty, we will offer you a replacement or refund. Refunds will be processed using the original tender type.
If the item is assessed and not deemed to be faulty, we will return the item to you.
INCORRECT ITEMS RECEIVED
If you believe you have received a product that differs from what you ordered, please contact us at online@minihaha.com.au or on +61 (0) 3 9832 4832 We will arrange for the item to be returned to us and the correct item sent.